The Worst All-Inclusive Resorts in Cancun (According to Online Reviews)

Worst All-Inclusive Resorts in Cancun

According to online reviews, these are the worst resorts in Cancun:

1. Grand Oasis Cancun All Inclusive

⭐️ Expedia Rating: 5.6/10 (based on 1,300+ reviews)
⭐️ Booking.com Rating: 6.3/10 (based on 3,000+ reviews)

• “Rooms are super dirty. Our room smelled like urine and there was dirt in every corner. Dirty lampshade curtains dirty with boogers and a rug that looks like it used to be white completely stained. Feels like a sleazy hotel.” (Read more reviews on Expedia)

• “Everything about this place was disgusting.  Dirty cobwebs everywhere and even saw roaches. The food was abhorrent and the drinks were even worse. Lines everywhere with no staff. Absolutely horrible and I will never ever come back to this place.” (Read more reviews on Expedia)

• “The room was a mess. Lingering sewer smell in the bathroom. The hotel room looked like it hasn’t been renovated since the early 90s. The room carpets were disgusting, so many stains and dirt on them. The sheet on my bed had a huge dark brown stain and hair from previous guests.” (Read more reviews on Booking.com)

The Grand Oasis Cancun All Inclusive seems to have quite a bit of room for improvement, if these reviews are anything to go by.

Guests have reported everything from negligent cleaning practices and unappetizing food to downright rude staff.

Coupled with outdated and sometimes smelly rooms with cockroach sightings, it’s easy to see why some travelers suggest steering clear.

The only thing this resort seems to have going for it is the beach and location in the Cancun Hotel Zone.

✅ Recommended Alternative: Fiesta Americana Coral Beach Cancun

2. Krystal Cancun All Inclusive

⭐️ Expedia Rating: 6.6/10 (based on 1,400+ reviews)
⭐️ Booking.com Rating: 7/10 (based on 2,900+ reviews)

• “Not too much good to say about this place. The rooms are old and crusty. The bars all close super early. The food is not very good. The only redeeming feature was the pool and the beach.” (Read more reviews on Expedia)

• “Food don’t even get me started. It is disgusting, even farm animals get better food than what they serve at this hotel buffet.” (Read more reviews on Expedia)

• “Our “sea-view” room had just a slice of ocean in the corner, but mostly concrete roof for a view. The sea-view room was also facing the clubs which are VERY loud until 3am every night. It seemed like being inside the party for how noisy it is!” (Read more reviews on Booking.com)

Krystal Cancun All Inclusive doesn’t seem to fare much better in terms of reviews.

Guests have complained about check-in issues, run down and outdated rooms with plumbing problems, and subpar food options.

The noise from nearby nightclubs also seems to be a common issue for guests trying to get a good night’s sleep.

While the pool and beach area may be enjoyable, it may not be worth the hassle and discomfort of staying at this resort.

✅ Recommended Alternative: Hyatt Ziva Cancun

3. Flamingo Cancun

⭐️ Expedia Rating: 6.4/10 (based on 1,100+ reviews)
⭐️ Booking.com Rating: 7/10 (based on 1,800+ reviews)

• “The restaurants had long lineups and were limited. The hot tub was lukewarm. For an all-inclusive, we were hungry a lot and ate elsewhere. Staff were argumentative and did not seem to enjoy their job.” (Read more reviews on Expedia)

• “Food wasn’t good. The room had a nasty smell accompanied by really old furniture and bedding. Most people were not friendly.” (Read more reviews on Expedia)

• “I was shocked by the buffet. We chose one night to eat food at the hotel and regretted it immediately. The food was truly slop and the only thing I ate and liked was the bread rolls.” (Read more reviews on Booking.com)

Flamingo Cancun seems to have a trend of outdated rooms and unappetizing food.

Guests were also not pleased with long lines at the restaurants, lukewarm hot tubs, and unhelpful staff.

If you’re looking for a pleasant dining experience or comfortable accommodations, this resort may not be your best bet.

✅ Recommended Alternative: Hyatt Zilara Cancun

4. All Ritmo Cancun Resort & Water Park

⭐️ Expedia Rating: 6.8/10 (based on 1,200+ reviews)
⭐️ Booking.com Rating: 6.9/10 (based on 600+ reviews)

• “I am still in shock of my experience. My room was outdated, moldy, and the bathtub had cracks all around it. The food was horrendous.”  (Read more reviews on Expedia)

• “This was the worst resort we have ever stayed at! One buffet for the entire resort with the same food everyday.  If I could give negative stars I would!” (Read more reviews on Expedia)

• “Hotel is much older than it looks from the pictures, looks like pictures made at least 15 years ago.” (Read more reviews on Booking.com)

All Ritmo Cancun Resort & Water Park also seems to have its fair share of issues.

Guests have reported outdated and smelly rooms, poor and repetitive food and drinks, and unhelpful staff.

Some also said that the resort is much older than advertised in the pictures. 

The main allure is the water park for kids but I’d recommend checking out one of these Cancun resorts with a lazy river instead. 

✅ Recommended Alternative: Dreams Playa Mujeres

5. Grand Oasis Palm

⭐️ Expedia Rating: 6.6/10 (based on 1,100+ reviews)
⭐️ Booking.com Rating: 7/10 (based on 4,500+ reviews)

• “This is a horrible hotel. It’s dirty, old, smelly. Horrible food both in buffet and nightly dining. Drinks watered down. Bathrooms are dirty. This hotel is a scam and a waste of money.”  (Read more reviews on Expedia)

• “You will need to save a beach chair before sunrise to ensure that you have a place to sit by the beach or pool – I counted 62 chairs. There were at least 600 guests. Enjoy the conflict when another guest takes your reserved chair.”  (Read more reviews on Expedia)

• “Restaurant reservations are almost impossible to get, everything seems to have passed its best days.” (Read more reviews on Booking.com)

Operated by the same company as Grand Oasis Cancun, the Grand Oasis Palm appears to have similar issues with cleanliness and food.

Guests have also reported difficulties with obtaining restaurant reservations and finding available beach chairs for such a large number of guests.

If you’re looking for a relaxing and hassle-free vacation experience, this may not be the resort for you.

✅ Recommended Alternative: Breathless Cancun Soul Resort & Spa

6. Solymar Cancun

⭐️ Expedia Rating: 5.6/10 (based on 550+ reviews)

• “Worst hotel I’ve ever stayed at. Room was dirty, TV didn’t work. Management was awful.” (Read more reviews on Expedia)

• “Literally choose any hotel in the hotel zone except this one. You may spend a bit extra but you’ll get at least 3-4 times better experience. Don’t stay at this piece of crap.” (Read more reviews on Expedia) 

Solymar Cancun is a small all-inclusive resort and has some of the lowest ratings on Expedia of all Cancun all-inclusive resorts. 

Guests have complained about poor quality drinks and dirty rooms, with some even calling it the “worst hotel” they’ve ever stayed at.

✅ Recommended Alternative: Wyndham Alltra Cancun

7. The Pyramid Cancun

⭐️ Expedia Rating: 6.8/10 (based on 1,000+ reviews)
⭐️ Booking.com Rating: 7.2/10 (based on 1,400+ reviews)

• “Smells like sewage, it wasn’t all inclusive like it said. They tried swindling you to upgrade and do other things at the hotel. You call that all inclusive? The food was essentially a hometown buffet, but worse.” (Read more reviews on Expedia)

• “You have to pay to get any seating on the beach. There are also some swim areas that you need to pay for. It might look nice but you have to pay extra for just about everything.”  (Read more reviews on Expedia)

• “They advertise that you get over 10+ restaurants but they don’t tell you that you need a reservation. I was there for 5 nights and only got to eat at 1 restaurant.” (Read more reviews on Booking.com)

The Pyramid Cancun also seems to have its share of issues, including subpar food and customer service.

Guests have reported unpleasant smells, having to pay for beach seating and swim areas, and difficulties with restaurant reservations.

✅ Recommended Alternative: Paradisus Cancun

Wrap Up: Where NOT to Stay in Cancun

It’s pretty clear that while these resorts in Cancun have their own unique attractions and potential for a fun vacation, they also share some common challenges. 

From outdated rooms, questionably appetizing dining options, to less-than-enthusiastic customer service, these experiences highlight the importance of thorough research and reading recent reviews when planning your vacation. 

Remember, a good fit for one traveler might not be right for another, so consider what aspects of your stay are most important to you. 

Whether it’s gourmet dining, pristine rooms, or simply a supportive and friendly staff, finding the right resort can make all the difference in creating those perfect vacation memories!