Xcaret Xailing Review

Xcaret Xailing Review: What To Know About the New Isla Mujeres Ferry (2023)

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Are you thinking about taking Xcaret Xailing’s new ferry service from Cancun to Isla Mujeres? If so, you’ve come to the right place!

Xcaret Xailing is a brand-new ferry service that promises a fast, convenient, and luxurious way to get to the beautiful island paradise of Isla Mujeres.

I’m a travel blogger that lives in nearby Playa del Carmen, and on my most recent trip to Isla Mujeres, I decided to check out Xcaret Xailing’s ferry service.

In this post, I’m sharing my honest Xcaret Xailing review and everything you need to know about taking this new ferry service including the location, ticket prices, schedules, amenities, and more.

Read on to learn all about Xcaret Xailing and to find out if this new ferry service is right for you!

What is Xcaret Xailing?

Xcaret Xailing (pronounced “Ish-ka-ret Shale-ing”) is a brand-new ferry service from Cancun to Isla Mujeres, operated by Grupo Xcaret–the same owners as the Xcaret adventure parks.

This new service promises quick, easy, and luxurious travel between the two destinations.

The luxury ferries are large, sleek catamarans that hold up to 650 passengers with indoor air-conditioned seating, as well as outdoor decks to enjoy the ocean views.

Xcaret Xailing offers a variety of onboard amenities including food and drinks for purchase, wifi, restrooms, luggage storage, and even an area dedicated to pet owners!

👉 Click here to book Xcaret Xailing tickets ahead of time and get a 10% discount!

Xcaret Xailing Ferry to Isla Mujeres

Where is Xcaret Xailing?

Xcaret Xailing’s ferry terminal is located in the Cancun Hotel Zone, just south of Puerto Juarez. On Isla Mujeres, the ferry goes to the main ferry terminal on the island.

Its location makes it ideal for those staying in the Cancun Hotel Zone, as it’s closer than Puerto Juarez and just a short walk or taxi ride away depending on the location of your hotel.

Who is the Xcaret ferry best suited for?

The new Xcaret ferry to Isla Mujeres is best suited for:

  • Those staying in the Cancun Hotel Zone: Xcaret Xailing’s ferry terminal is located in the Cancun Hotel Zone, making it convenient for those staying nearby.
  • Those staying at one of the Xcaret hotels: Xcaret Xailing is included in Xcaret’s “all fun-inclusive” concept, meaning that all guests staying at one of the Xcaret hotels (Hotel Xcaret Mexico, Hotel Xcaret Arte, or La Casa de La Playa) receive complimentary ferry tickets to Isla Mujeres.
  • Those that are looking for a new and luxurious ferry service: Xcaret Xailing offers a luxurious and modern experience with a variety of amenities, making it perfect for those seeking a more upscale way to take a day trip to Isla Mujeres.
Xcaret Ferry Indoor Seating

How to Get to the Xcaret Xailing Ferry Terminal

Here’s how to get to the Xcaret Ferry Terminal from both Cancun and Playa del Carmen:

From Cancun

From Cancun, it’s pretty quick and easy to get to the Xcaret ferry terminal. Depending on the location of your hotel, you can walk or take a quick taxi ride.

From Playa del Carmen

From Playa del Carmen, you can get to the Xcaret Xailing terminal by driving or renting a car, taking a taxi, or using public transportation via the ADO bus or the Playa Express.

If you choose to drive, a paid parking garage is available on-site.


The easiest and most convenient way to get to the ferry terminal in Cancun from Playa del Carmen is to take a taxi.

The drive will be about 1 hour and should cost around $1000 pesos each way (~$50 USD). Taxis are more expensive so this is a better option for groups.

Playa del Carmen Taxi

Public Transportation

If you’re looking for a more budget-friendly option, you can also take the ADO Bus or the Playa Express van service to Cancun.

Both drop you off at the ADO station in Cancun so you’ll then need to take a 10-minute taxi ride to the Xcaret ferry terminal.

ADO Bus from Playa del Carmen to Cancun

The ADO Bus from Playa del Carmen to Cancun is a large charter-style bus that has several departures each day and costs around $104 MXN (~$5 USD) each way.

The bus leaves from either the “ADO Playa del Carmen Turistica Station” (on 5th Avenue) or the “ADO Playa del Carmen Alterna Station” in downtown Playa del Carmen and the final destination is the ADO bus station in Cancun.

From there, you’ll need to take a taxi to the Xcaret Xailing ferry terminal, which takes about 10 minutes and should cost around $250 pesos (~$13 USD).

👉 Book ADO tickets from Playa del Carmen to Cancun on Busbud by clicking here!

ADO Bus Playa del Carmen to Cancun
Playa Express from Playa del Carmen to Cancun

Alternatively, the Playa Express is a large Mercedes Sprinter-style van service that is a bit cheaper than the ADO bus but still very comfortable.

You can get on the Playa Express in downtown Playa del Carmen at Avenida Juarez just on the other side of main highway 307 (📍Google Maps location).

You’ll take the Playa Express all the way to the last stop in Cancun, which will be the main ADO bus station.

The cost should be around $50 pesos (~$2.50 USD) each way and you will pay upon exiting.

From there, you’ll need to take a taxi to the Xcaret Xailing ferry terminal, which takes about 10 minutes and should cost around $250 pesos (~$13 USD).

🧳 The Playa Express doesn’t have much luggage storage, so you’re better off taking the ADO if you are bringing any luggage with you to Isla Mujeres.

Playa Express Public Transportation

How much does Xcaret Xailing cost?

Here are the current prices for Xcaret Xailing. Payments can be made in cash or credit card. And when booking online, you’ll get an automatic 10% discount.

  • Tourist Roundtrip: $560 MXN (~$30 USD)
  • Tourist One-Way: $290 MXN (~$15 USD)
  • Quintana Roo Resident Roundtrip: $280 MXN (~$14 USD)
  • Quintana Roo Resident One Way: $150 MXN (~$7.50 USD)

🗼 Tickets also include a complimentary visit to the scenic tower in Cancun.

Xcaret Xailing Ferry Terminal and Scenic Tower

How to Book Xcaret Xailing Tickets

The nice thing about Xcaret Xailing is that tickets can be booked online on the official website in advance and you’ll automatically receive a 10% discount.

When booking online, you can save time and won’t have to wait in line at the ferry terminal to get your tickets.

And if you book an open ticket, you’ll have 6 months from the date of purchase to use the Xcaret Xailing service.

You can also purchase tickets in person at the Xcaret Xailing ferry terminal in either Cancun or Isla Mujeres.

👉 Click here to book Xcaret Xailing tickets online and get a 10% discount!

Xcaret Ferry Ticket Counter in Cancun

Xcaret Xailing Schedules

The Xcaret Xailing ferry service runs approximately every hour from 9:00AM-7:00PM.

It’s important to note that the exact departure times may vary depending on the day and weather conditions, so be sure to check the Xcaret Xailing website to confirm the schedule before making your trip.

Xcaret Xailing Amenities

These are the amenities you can expect while onboard the Xcaret ferry:

  • Food and drinks for purchase: Xcaret Xailing offers snacks, drinks, and some alcoholic beverages for purchase, so you won’t have to worry about getting hungry or thirsty during your journey!
  • Wifi Onboard: Xcaret Xailing also offers free wifi onboard their ferries so you can stay connected while cruising the waters.
  • Restrooms: Clean restrooms are available onboard Xcaret Xailing’s ferries in case you need to use the bathroom or freshen up.
  • Luggage Storage: Xcaret Xailing offers luggage storage, so you have a safe place to leave your luggage and won’t have to keep your bags with you while seated.
  • Pet Area: Xcaret Xailing is pet-friendly and has a dedicated outdoor seating area for pet owners.
Xcaret Xailing Ferry Pet Area

What’s the difference between Xcaret Xailing and Ultramar?

The main differences between Xcaret Xailing and the original Ultramar ferry to Isla Mujeres are the location, price, and newness of the boats.

Xcaret Xailing’s ferry terminal is located in the Cancun Hotel Zone, making it closer and more convenient for travelers from that area. Ultramar, on the other hand, is located just north at Puerto Juarez.

Xcaret Xailing is also slightly more expensive at $560 MXN ($30 USD) round trip or $290 MXN ($15 USD) one way, compared to Ultramar’s $540 pesos ($28 USD) or $270 MXN ($14 USD) one way.

Xcaret’s ferry is also brand new, luxurious, and modern, while Ultramar’s is older, smaller, and has fewer amenities.

Ultramar Isla Mujeres Ferry

Xcaret Xailing Review

Here are my honest Xcaret Xailing reviews and what to expect when using the service:


The ticketing process is quick and easy, both online and at the Xcaret Xailing ferry terminal.

Booking in advance is recommended since you’ll get an automatic discount and then you can save time and won’t have to wait in line.

Xcaret Xailing Ticket Counter Isla Mujeres


After you purchase your ticket, you’ll be directed to the queue area where you’ll wait in line until about 10 minutes before departure.

Once boarding begins, you’ll be asked to show and scan your ticket before proceeding to the ferry dock.

Xcaret Xailing Boarding Area

The Boat

The Xcaret Xailing ferries are brand new, spacious, and luxurious. The large catamaran-style boat has both indoor and outdoor seating areas to choose from.

On my journey, there were only about 10 of us onboard so we practically had the whole boat to ourselves! That was a nice perk considering the Ultramar ferries are typically completely full.

The indoor area is air-conditioned with two-levels of padded seating, making for a comfortable ride.

Xcaret Xailing Indoor Seating

You’ll also find a covered outdoor seating area in the back of the boat, as well as an open outdoor seating area in the front.

The outdoor seating area in the front is great for taking in the picturesque views, but be prepared for it to be hot and sunny!

Overall, I was really impressed by how new and modern the ferries are–they are practically flawless! Everything is very clean, sleek, and well-maintained.

I choose to sit in the front and the sailing felt much smoother since the boats are so large.

Xcaret Xailing Ferry Front Deck


The staff onboard Xcaret Xailing were very friendly and helpful. Plus, they are easy to spot in their sailor-themed uniforms!

They were attentive and made sure that everyone was safe during boarding and disembarking. And if you want any food and drinks, they are happy to assist.

Tips for Taking the Xcaret Ferry to Isla Mujeres

Follow these tips to make the most of your Xcaret boat ride experience:

  • Book online in advance: It’s best to book your tickets online in advance on the official Xcaret Xailing website so you won’t have to wait in line at the ferry terminal. Plus, you’ll receive an automatic 10% discount.
  • Sit on the upper deck for the best views: Xcaret Xailing’s upper deck provides breathtaking views of the bright turquoise water in between Cancun and Isla Mujeres, so it’s definitely worth sitting there for the ride.
  • Wear sunscreen: If you choose to sit on the outdoor deck, be sure to wear biodegradable sunscreen and a hat to protect yourself from the sun.
  • Don’t forget the local discount: If you are a local Quintana Roo resident with a valid ID, Xcaret Xailing offers a local discount.
  • Check out the scenic tower: Your ticket includes free admission to the scenic tower at the ferry terminal in Cancun. Be sure to check it out for beautiful views of the area and some fun photo ops.
Xcaret Xailing Ferry Rear Deck

Xcaret Xailing: FAQs

Here are the answers to some of the most frequently asked questions about the Xcaret Isla Mujeres Ferry:

How do you pronounce Xcaret Xailing?

Xcaret Xailing is pronounced “Ish-ka-ret Shale-ing”.

How often does the Xcaret ferry run?

The Xcaret Xailing ferry runs every hour from 9:00AM-7:00PM.

Does Xcaret have ferries to other locations?

No, Xcaret Xailing currently only runs between Cancun and Isla Mujeres.

Can you take pets on Xcaret Xailing?

Yes, Xcaret Xailing is pet-friendly and has a designated pet area onboard the ferry for those traveling to Isla Mujeres with their pets.

Does Xcaret Xailing cost more than Ultramar?

Yes, Xcaret Xailing is slightly more expensive than Ultramar, but the ferry offers a superior experience with more amenities and a much larger boat. Xcaret Xailing’s roundtrip fare is roughly $30 USD compared to Ultramar’s $28 USD.

How long does the Xcaret Xailing take?

The ferry crossing on Xcaret Xailing takes less than 30 minutes.

Xcaret Ferry Terminal Gift Shop

Xcaret Xailing Review Final Thoughts: Is Xcaret Xailing worth it?

So, is Xcaret Xailing worth it? Absolutely! Xcaret Xailing offers a luxurious and comfortable ride, with plenty of amenities on board.

While it’s a tad bit more expensive than the traditional Ultramar ferry, it provides a much newer and more modern experience. Plus, the ferry is much larger than Ultramar, making it a much smoother sailing.

Overall, Xcaret Xailing is an excellent ferry service for travelers staying in the Cancun Hotel Zone, or those that simply prefer something a bit more luxurious.

Plus, right now you’ll be able to escape the crowds because it’s not that well-known!

Whether you’re looking for a scenic ride, luxury service, or just want to get to your Isla Mujeres hotel or destination quickly, Xcaret Xailing is a great option.

And don’t forget to book your tickets online in advance to get an automatic 10% discount ⤵️

I hope this Xcaret Xailing review has given you all the information you need to know when taking their Cancun to Isla Mujeres ferry.

Once you get to the island, be sure to check out Playa Norte (the best beach on the island), or one of the other many fun things to do in Isla Mujeres.

Bon voyage!